Step 1: Answer the prompts in over 150 words:
You, as a server, make a recommendation to a guest about a wine, and the guest decides to try it. The wine is brought to the table, opened, and, according to custom, a sample is poured for the host. He tastes it but does not like it, saying it is “acidic” instead of “soft” as you described.
Answer the following questions:
Who should take responsibility for the rejected bottle of wine?
What are the exact words you would use to convey to the guest that you understand his objection to the wine?
Would you take back the wine?