PROJECT QUALITY MANAGEMENT PLAN
Suburban Homes Construction Project Quality Management Plan (QMP)
Prepare a quality management plan using the elements described in the PMBOK 6e (Section 188.8.131.52) for the Suburban Homes Construction Project.
Content (90 points) Over the course the semester you’ve become familiar with the project and as part of the overall project management plan, a quality management plan is needed to communicate how quality will be met to the satisfaction of each stakeholder involved in a typical residential construction project.
You should perform research on quality standards associated with residential construction to determine applicable standards. At least four (4) quality objectives associated with the project should be defined.
As part of the section on quality tools, include a separate appendix with at least three (3) quality tools that will be used as a part of the project. These can be drawn from: 1) flow charts, 2) check sheets, 3) Pareto diagrams, 4) histograms, 5) control charts, 6) scatter diagrams, 7) affinity diagrams, 8) process decision programs charts, 9) interrelationship digraphs, 10) tree diagrams, 11) prioritization matrices, 12) activity network diagrams, 13) matrix diagrams, 14) inspections, and 15) statistical sampling.
Last, about 1/3 of the plan should be devoted to major procedures relevant for the project for dealing with non-conformance, corrective actions procedures, and continuous improvement procedures.
If information needed to complete a QMP is not explicitly stated in the scenario description or other project artifacts you’ve created or collected for this scenario in the past units, then develop (make-up) the information you need to complete the plan. Use tables and illustrations as needed to convey information.
The plan (excluding the separate appendix) should be approximately 4 to 5 pages.
QUALITY MANAGEMENT PLAN FOR XYZ Project Author: Your Name & Date
Define high level Project Quality objectives. Define ‘Project Level Quality’ from Customer/Sponsor Key Stakeholder level.
PROJECT DELIVERABLES SUBJECT TO QUALITY REVIEW
This section should summarize the Quality Control table below.
PROJECT PROCESSES DESIGNED TO ASSURE QUALITY & IMPROVE COST OF QUALITY
This section should summarize Quality Assurance table below.
This section should summarize the quality standards to be used and why they were chosen. This narrative should also clearly summarize how the project team will determine compliance with the quality standards. The summary should include both the product (standards for deliverables) and processes (expectations for project processes). Considerations may include: industry norms, government regulations, & customer specific standards, etc.).
This table is organized by team member and should identify quality roles for each team member as well as any external entities (regulators) involved in quality control &/or assurance. Be sure to identify who is overall accountable/responsible for others who will be performing specific Quality Control Activities (on deliverables) and reporting results.
Project Team Role
Quality Control / Quality Assurance Responsibilities
QUALITY TOOLS USED FOR THE PROJECT
Specifically identify, describe and justify the use of at least three quality tools that will be used for the project (See PMBOK 6e 8.2.2 & 8.3.2 Also see CPM 4e pages 469 -474). Provide Examples/Templates in Appendix A.
Quality Tool Name
Description / Purpose & Applicability
OTHER RELEVANT MAJOR PROCEDURES
Managing Nonconformance & Corrective Actions procedures
Describe your planned format and frequency of communications to ensure you can evaluate performance whether for a team member performing an activity or for a vendor executing a contract. Identify how will you will apply performance criteria/thresholds during project execution and determine/apply corrective action (if needed) on a timely basis.
Processes to ensure Continuous Improvement (part of Quality Assurance)
For teams to remain successful, they must develop the discipline to continually improve upon their team processes (both quality & productivity) as well as their members’ team skills. What specifically will you do to ensure the team proactively collaborates and evaluates the changing dynamics of their operating environment to ensure team members’ learning? How will you ensure the team’s processes are evolving a pace at least equal to the rate of change? Will any particular model be used? (SIPOC, PDCA, DMAIC, etc.). Consider Benchmarking and feedback from customers, suppliers and other stakeholders.
QUALITY CONTROL & QUALITY ASSURANCE TABLES:
Quality Control Activities: (Reactive)
Quality Control focuses on Project Deliverables. Quality control is a set of activities designed to evaluate project deliverables. Quality control focuses on finding defects in deliverables and/or verifying that requirements are being achieved.
Metric (Attribute that will be measured)
Physical or Performance Quality Standard1
Quality Control Activity2 and Frequency
Who is Responsible for performing Control Activity and reporting results
1Actual value or range of values/criteria that must be achieved to meet quality standards /customer satisfaction.
2Describe tools & techniques that will be used to determine if the deliverable is in compliance with quality standards. I.e. what tests/measurements/analysis will be performed to verify the deliverable conforms to specifications?
Quality Assurance Activities: (Proactive)
Quality Assurance focuses on Project Processes. Think of quality assurance as activities that help to prevent quality problems while developing project deliverables. Quality assurance ensures that your project processes are appropriate and consistently followed.
Quality Assurance Process/Procedure
(Activities you will use to help avoid the need for rework)
Quality Standards for Process / Procedure1
Monitoring Quality Assurance Activity and Frequency2
(Audits, Process Reviews, etc.)
Who is Responsible for performing Assurance Activity and reporting results
1Stakehlder’s standards /expectations for the QA process. What are the good or best practices stakeholders expect to be installed for reducing costs and improving quality?
2 Activity that will be performed to monitor if the QA process /procedure is being followed and complies with organizational expectations (good or best practices).
APPENDIX A (SAMPLE QUALITY TOOLS)