organizational leadeship – Nexus of Business & IT, Innovation with IT

1. Read Chapter 12 in the course text – privacy and data quality must be managed properly managed in order to ensure a successful business model.
Discuss the recommendations that IT managers group collectively provided.

2. Review chapter 12 course text. 
In your own words, discuss the guiding principles for effective innovation.

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3. Review chapter 14 in the course text.
In your own words, discuss the steps to improving customer experience.

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