Improvement and workflow automation St

An essential tool in both process improvement and workflow automation is a process flow to understand the dynamics of how work is performed. Review the attached workflow chart and write 300-500 words on:
• What information differs from process improvement to technology optimization when creating the workflow? 
• Make suggestions and comment on what you see on the attached workflow chart.
More information about Chart=  Process flow is an essential tool in both process improvement and workflow automation. What differs from process improvement to technology optimization when creating the workflow is process improvement involves viewing the current workflow, analyzing it, and suggesting changes for enhancement. Technology optimization reports the current state of the mechanics that enable the process. I have attached a workflow diagram for how my department handles IT helpdesk tickets. 

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