Global Knowledge Management at Danone

1. How does the organization define “Knowledge Management”? To what extent is this a ‘sufficient’ definition of the term?

2. Describe and analyse the knowledge management system and processes that the organisation implemented – what challenges emerged and what benefits did the organization obtain? This should include analysis of how the organisation transformed ‘data’ to ‘knowledge’

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3. Based on your research, what additional measures could the organization take to improve the use / acceptance of the KM system and processes in the organization?

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